bt188 Privacy Policy: How We Handle Your Account Data
bt188 collects only the information needed to run your account, process transactions through bKash, Nagad, Rocket and Bank Transfer, and keep your activity secure. What we collect, why we collect it, and how you can review or update it — all of that is set out clearly in this policy. Access and eligibility depend on your local law and the eligible regions we serve.
Account data protected
bKash, Nagad, Rocket context
Your review rights explained
Bangladesh-region scope
POLICY POSTURE
What This Policy Covers and Why It Applies to You
When you open an account with us, we collect the details you enter during registration — your name, contact address and the payment method you connect, whether that is bKash, Nagad, Rocket or Bank Transfer. We also record activity logs linked to your account: session timestamps, device type and the pages you navigate. This data serves three purposes: verifying your identity before a transaction is processed, maintaining an accurate record of deposits and withdrawals against your wallet, and improving the navigation paths you use most. We do not sell your personal information to third parties for marketing purposes. Data shared with payment processors — for example, the reference number passed to bKash or Nagad when you initiate a transfer — is used solely to complete that transaction and is governed by the respective processor's own policy. Retention periods follow the minimum required by applicable rules in the eligible regions we serve. You may request a summary of the data we hold at any time through the contact route listed in this policy. Availability of all services, including data-processing activities, depends on your local law and eligible region.
bKash
Transaction reference data passed to bKash is used only to complete your deposit or withdrawal. We do not retain bKash wallet credentials on our servers beyond the scope of the initiated transaction.
Nagad
When a Nagad transfer is initiated, only the minimum reference details required to confirm the transaction are exchanged. Your Nagad account number is not stored in a form accessible outside that transfer flow.
Rocket
Rocket payment references follow the same handling as our other local wallet rails. Confirmation data is logged against your account transaction history, which you can review inside your signed-in account area.
Bank Transfer
Bank Transfer instructions and confirmation references are held in your account records. You can check these under transaction history once you are logged in. We do not share bank account details with unrelated third parties.
POLICY BOUNDARIES
Where This Policy Applies and What Falls Outside It
This policy applies to everything processed directly through your bt188 account — from the moment you register to each transaction and session log. Four areas define its reach: what is inside, what sits at the boundary, what is handled by a third party, and what falls entirely outside our responsibility. Understanding the boundary helps you know exactly who to contact when a question arises.
Account Access
All data created or updated through your bt188 account — login credentials, registered contact details, transaction history and session records — falls within this policy. You can review and update most of these details directly from your signed-in account page.
Transactions
Deposit and withdrawal records linked to bKash, Nagad, Rocket and Bank Transfer are covered here for the portion processed on our side. The payment processor's own policy governs data on their infrastructure from the point of handoff.
Site Content
Game content, promotional notices and lobby navigation are delivered through our platform and your interaction data — such as which categories you open — is captured under this policy for service improvement, not sold or shared outside the platform.
Third-Party Services
External links, payment processor interfaces and game studio environments operate under their own separate policies. We cannot control data handling outside our platform boundary, so review each third party's policy before sharing personal information there.
YOUR PRACTICAL OPTIONS
Review, Correct and Ask About Your Data
You have concrete actions available to you under this policy — not just reading rights, but the ability to act on them. Start inside your signed-in account: your registered contact details, linked payment methods and transaction history are all visible there. If something looks wrong — a name misspelling, an outdated mobile number, or a wallet reference you do not recognise — you can update most fields directly from the account settings screen. For data that requires our team to adjust on the back end, the fastest route is our published support contact. When you raise a data query, include your registered account email so we can locate your records without delay. Requests to understand what we hold, or to ask us to delete data that is no longer required, follow the same contact route. We aim to respond within the period indicated in our published support path. Keep in mind that some records — particularly transaction logs — must be retained for a minimum period under the applicable rules for eligible regions.
Review Your Records
Log in and open the account section to see your registered details, transaction history and any stored payment references. Most of your data is visible here without needing to contact us.
Correct Account Details
Update your contact information or linked wallet details from account settings. If a field is locked, raise it through our support contact and include your registered email so the team can verify and action the change.
Raise a Data Question
If you want to know exactly what data we hold about you, contact us through the published support route. State your account email and describe what you are asking about — we will respond through the same channel.
Request Data Removal
You may request deletion of data that is no longer required for account operation or compliance. Some transaction records must be kept for regulatory minimum periods; we will explain what can and cannot be removed when you contact us.
CONTACT THIS POLICY
How to Reach Us About Privacy Questions
Privacy questions have a direct route. Use any of the channels below that are published on the bt188 site. When you write, include your registered account email — that is the fastest way for us to locate your record and respond accurately. We do not handle data queries over unverified third-party channels.
Live Chat
Open the live chat window from any page on the site. State that your question relates to this privacy policy at the start of the conversation so the team routes it correctly.
Email Support
Send your query to the support email address listed on the bt188 contact page. Include your registered email and a brief description of the data matter so we can respond without back-and-forth.
Account Help Centre
The help section inside your signed-in account contains published articles covering common data and account queries. Check there first — many questions about transaction records and account details are answered without needing to contact us directly.
DATA HANDLING PRACTICE
How bt188 Handles Cookies, Security and Retention
We apply consistent practices across four areas of data handling. Cookies help us keep your session active and remember your account preferences; you can manage cookie behaviour through your browser settings, though turning off certain cookies may affect how the account pages load. Account security relies on the login credentials you set — use a unique password and do not share it with others. Retention follows the minimum periods required for the eligible regions we operate in, after which inactive data is removed from active systems. If you want to understand how any of these areas applies to your specific account, the published support route is the right place to ask.
Cookies
We use session and preference cookies to keep your account accessible and remember settings like language and payment method. You can adjust cookie permissions in your browser at any time; some features depend on session cookies remaining active.
Account Security
Access to your account data is protected by the login credentials you set. We do not ask for your password through chat or email. If you suspect unauthorised access, update your password from the account settings page immediately and then contact support.
Data Retention
We keep your account and transaction records for the minimum period required under the applicable rules for the eligible regions we serve. Once that period passes, inactive data is removed. Transaction records linked to bKash, Nagad, Rocket or Bank Transfer are included in this schedule.
Policy Updates
When this policy changes, we update the version date on this page. Continued use of your account after a posted update means you have seen the revised terms. To request a copy of a previous version, contact us through the published support route.
POLICY FAQ
Common Questions About This Privacy Policy
Below are the questions we receive most often about how we handle your data, what rights you have, and how to get in touch if something needs to change. If your question is not listed here, use the published support route and we will respond through the same channel.
What personal data does bt188 collect when I open an account?
We collect the details you enter during registration — name, contact address, and the payment method you connect such as bKash or Nagad. We also log session data, device type and navigation activity linked to your account. We collect only what is needed to operate and secure your account.
Is my bKash or Nagad wallet information stored on bt188's servers?
Transaction reference data is exchanged with bKash, Nagad, Rocket or Bank Transfer only to complete the initiated transfer. We do not store your wallet PIN or full account credentials. Confirmation references are held in your account transaction history, visible once you log in.
How can I see what data bt188 holds about me?
Log in and open the account section — most of your registered details, linked payment methods and transaction records are visible there. If you want a broader summary of what we hold on the back end, contact us through the published support route with your registered email.
Can I ask bt188 to delete my personal data?
Yes. Contact us through the published support route and describe what you want removed. Some records — particularly transaction logs linked to bKash, Nagad, Rocket or Bank Transfer — must be kept for a minimum period under applicable rules. We will explain what can be deleted and when.
Does this privacy policy apply to all regions, including Bangladesh?
This policy covers data we process through your bt188 account. Access to the platform and the data-processing activities that come with it depend on your local law and the eligible regions we serve. If you are in a region where access is restricted, this policy may apply only in part.
How will I know if bt188 updates this privacy policy?
We update the version date shown on this page whenever the policy changes. If you continue using your account after a posted update, that indicates you have reviewed the revised version. Contact our support team if you want to ask about a specific change or request a copy of an earlier version.
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